Privacy Policy

We understand that you care about how your information is used and shared, and we appreciate your trust that we will handle it carefully and responsibly. This Privacy Policy explains how Final Arrow collects, processes, and protects your personal information through our website, devices, and services. By using Final Arrow’s services, you consent to the practices outlined in this policy.

What Information Does Final Arrow Collect?

We collect your information to support your business operations, particularly when you use services provided by Final Arrow. Below are the types of information we collect:

• Your account information: When you create an account, we collect details such as your name, email address, and other contact information.
• Payment information: We collect payment details to process transactions and manage your accounts.
• Campaign data: We collect and store data related to your advertising campaigns and business activities.

All information collected is for the sole purpose of providing and improving our services.

For What Purposes Does Final Arrow Use Your Information?

We use the information we collect to:

• Provide, develop, and improve the services we offer to you.
• Manage and support your use of our digital marketing platforms.
• Communicate with you regarding your account, services, and customer support.
• Comply with legal obligations and enforce our terms of service.

What Information Do You Receive From Us?

To assist you in using our services, we provide:

• Pricing details for the services applicable to you.
• Payment information to manage transactions.
• Consultations and strategic advice related to your business needs.

Please note that you are not permitted to share any proprietary information provided by Final Arrow with third parties without our explicit permission.

Does Final Arrow Share Your Information?

Final Arrow respects the confidentiality of your information. We do not sell your personal data. We only share information in the following scenarios:

• Third-Party Service Providers: We may work with other companies to perform functions on our behalf, such as processing payments or delivering services.
• Business Transfers: In the event of mergers or acquisitions, customer information may be transferred as part of business assets, but it will remain subject to the terms of this Privacy Policy.
• Legal Protection: We may disclose information when required to comply with legal obligations, enforce our terms, or protect the rights, property, and safety of Final Arrow and our users.

How Secure Is Your Information?

We take the security of your data seriously. Here are the measures we have in place:

• Encryption: We use encryption protocols and software to protect your data during transmission.
• PCI DSS Compliance: We follow the Payment Card Industry Data Security Standard when handling credit card data.
• Security Features: Our systems include physical, electronic, and procedural safeguards to secure your personal data. We may ask for proof of identity before releasing personal information to you.

Contact Information

If you have any questions or concerns regarding your privacy, please contact us at:

Final Arrow Digital Marketing

Email: support@finalarrowdm.com

Phone: +962 798 041 648

Website: www.finalarrowdm.com

Terms of Services

  This agreement is between you and Final Arrow, a sub-agency of Ecomdy Media (including but not limited to Ecomdy Pte. Ltd. and its affiliates). Please read these Terms of Services, along with the applicable rules, policies, and terms available on Final Arrow’s website. By using the Services, you agree to the terms of this Agreement on behalf of yourself, your company, and others who use Services under your account. If you do not accept these terms, you may not use the Services. Your use of any Services is subject to additional rules, policies, and terms specific to those Services.

Definitions

“Services” means the provision of TikTok Software, Digital Content, and support resources that Ecomdy and Final Arrow provide. Final Arrow, through its partnership with Ecomdy, will assist in creating advertising accounts under Ecomdy Media’s Agency account and provide related support to run these accounts for your business needs. “Website” refers to Final Arrow’s website. “TikTok Software” refers to all software provided by TikTok and Ecomdy to you. Final Arrow and Ecomdy are not responsible for TikTok resources outside the agreed services. “Digital Content” refers to all digitized content, including third-party videos, music, apps, games, and other functionalities.

Section 1 – Use of Services

To use the Services, follow these requirements:

• Age Requirement: You must be at least the age of majority in your province of residence, or have the consent of a legal guardian.
• Legal Compliance: You agree not to use the Services for any illegal purposes and will comply with all laws in your jurisdiction.
• Process:
  • Create a TikTok account via TikTok signup.
  • Final Arrow, under its partnership with Ecomdy, will create and link advertising accounts for you.
  • You will transfer your advertising budget to Final Arrow, and Final Arrow will top up the advertising accounts under Ecomdy’s system.
  • All activities must comply with TikTok’s policies and applicable laws.

Section 2 – General Conditions

Final Arrow reserves the right to refuse service at any time. You must comply with TikTok policies, Final Arrow’s terms, and Ecomdy’s rules. Final Arrow will not be responsible for out-of-date or incomplete information on its website and is not liable for any activities happening in your advertising account under TikTok.

Section 3 – Rights and Responsibilities

a. Final Arrow’s Rights and Responsibilities:

• Final Arrow, through Ecomdy, will assist with issues relating to TikTok advertising accounts.
• Final Arrow reserves the right to suspend accounts if TikTok’s policies are violated.
• Compensation of $200 may be applied if accounts are suspended due to violations.
• Final Arrow will handle top-ups within six working hours after receiving funds.
• Final Arrow will review and appeal campaigns as necessary.
• Refunds for unused balances will be processed within two business days if you stop using the service.

b. Your Rights and Responsibilities:

• You will be provided advertising accounts through Final Arrow and Ecomdy’s partnership.
• You must transfer the necessary advertising budget to continue using the accounts.
• You are responsible for complying with TikTok’s policies and ensuring your content follows all guidelines.

Section 4 – Termination

Final Arrow reserves the right to terminate your access to Services if you violate these terms or TikTok’s policies. Upon termination, your advertising account may be revoked, and any remaining balance will be refunded or transferred within two business days unless otherwise stated.

Section 5 – Disputes

Any dispute or claim arising from or relating to these Terms will be resolved based on the governing law and dispute resolution provisions as outlined on the website.

Section 6 – Governing Law

These Terms of Services shall be governed by the laws of Jordan and Singapore where applicable through Ecomdy’s jurisdiction.

Section 7 – Updates to Terms of Service

Final Arrow reserves the right to update these terms. It is your responsibility to review the website regularly. Continued use of the service after changes are posted constitutes acceptance.

Section 8 – Contact Information

For support, contact Final Arrow at:
Email: support@finalarrowdm.com
Phone: +962798041648  

Refund Policy

This refund policy applies to all transactions made with Final Arrow, a sub-agency of Ecomdy Media. By using our services, you agree to the terms of this policy. Please review it carefully.

1. Eligibility for Refund

Customer Requests: Refunds are available to customers who initiate a transaction with Final Arrow and Ecomdy Media and formally request a refund. Refunds are contingent on the absence of payment fraud or suspicious activity. We may request verification of transaction details before processing any refund.

2. Refundable Balance

Remaining Balance: Final Arrow and Ecomdy Media will refund the remaining balance on your ad account. Refunds are calculated after three (3) hours from the time all ad campaigns have been paused or stopped.

Excluded Costs: Any incurred costs for services used prior to the request are non-refundable. This includes fees associated with running advertising campaigns, setup fees, or other related expenses.

Full Refunds: A full refund (100% of the balance) is available only if you have not yet been issued a TikTok Ads account through Ecomdy Media.

3. Refund Exclusions

Refunds are not available under the following conditions:

• Suspended Accounts: Final Arrow and Ecomdy Media do not support refunds for suspended ad accounts. If your account is suspended due to policy violations or fines imposed by TikTok, no refund will be issued.
• Typical Reasons for Suspension (Non-Refundable Cases):
• Launching campaigns without prior approval from Final Arrow or Ecomdy Media.
• Running prohibited products or services such as:
  • Weight loss
  • Endocrine or sexual health products
  • Breast augmentation
  • MLM (Multi-Level Marketing)
  • Financial or gambling-related services
• Engaging in spam or bad actor behavior.
• Altering landing page content, or using landing pages that violate TikTok’s policies (e.g., featuring unauthorized badges, logos, or redirecting to prohibited content).
• Users associated with ad accounts that have a history of policy violations or those attempting to evade the system.

Please review TikTok’s advertising policy for more details: TikTok Ad Policies.

4. Payment Methods for Refunds

Refunds will be processed using the same payment method and currency used for the original transaction with Final Arrow and Ecomdy Media.

5. Processing Time for Refunds

Standard Refunds: Refunds will be processed within 1-5 working days after we receive confirmation of the closing balance from the customer.

Receipt of Refunds: Depending on the payment method and international payment gateways, refunds may take between 5-10 working days to appear in your account.

PKR Payments: Refunds made through PKR (Pakistani Rupees) payment gateways will be processed within 3-6 business days (excluding Sundays and public holidays) after canceling the subscription. The refund will be made at the closing rate listed by the State Bank of Pakistan and sent to the respective bank used for the original top-up.

6. Important Notes

No Refund for Suspended Accounts: As noted earlier, Final Arrow and Ecomdy Media will not issue refunds if your account is suspended due to TikTok policy violations.

By using Final Arrow and Ecomdy Media’s services, you agree to the terms of this refund policy. If you have any questions or need assistance, please contact us.